Contact us immediately via email or phone. We'll arrange a discreet replacement within 48 hours without making you ship the defective one back.
Absolutely. All orders ship in plain, unmarked packaging. Your billing statement will only show "ZQ E-Commerce" to protect your privacy.
Once approved by our VIP Concierge team (usually within 12 hours), your replacement will ship within 1–2 business days via standard postal service.
In most cases, no. We prioritize your convenience. Simply provide a photo or short video of the issue, and we'll process your replacement right away.
Yes, we offer a 100% satisfaction guarantee. Contact our concierge team and we'll walk you through the refund process discreetly.